Administration
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Policy:
Secure Ordering
This website is
equipped with the high encryption. The database itself that resides
on a server behide multiple firewalls. We want you to be comfortable ordering online.
If you have any questions or need more information please e-mail
us.
Payment
You can pay for your order
with Mastercard, Visa, or American Express
Damaged/Defective Merchandise
If you
receive a damaged or defective item, please E-mail our customer service at
blackwatersportsb2b@comcast.net within 20 days of product arrival. Just explain the damage
or defect and you will receive return instructions along with an (Authorized Return)AR number. We
will replace the item or refund your money, whichever you prefer.
Delivery Times
Our delivery time is
2-10 days(normally in 3 days) from the day your order is placed, depending upon
where your order is being shipped. If you want your order to arrive before a
certain day, please figure 2 weeks in advance or email blackwatersportsb2b@comcast.net for an
estimated delivery date.
Sales Tax
Sales tax applies to Colorado
residents only.
APO/FPO Addresses
Unfortunately, not
all of our stores ship Military APO/FPO. We apologize for any inconvenience.
Canceled Orders
If for any reason you
need to cancel an order, please do so within 12 hours of making your order. Most
shipments go out the same day or the next day. To cancel an order, Please email
us at blackwatersportsb2b@comcast.net. You will be contacted within
24 hours to confirm cancellation.
Returns
All returns are subject to a 15% restocking fee. Requests for return of goods
must be received within thirty (30) days of the invoice (except defects). Any
item deemed defective will be credited, replaced, and returned to you freight
prepaid. The same stock number, color, and size will be replaced. No refunds or
exchanges will be made outside of the warranty period. Closeouts and any
undergarments that have been worn are non-returnable. Please be advised that
manufacturers require us to return merchandise for their inspection. Therefore,
it may take some time to resolve the situation.
All manufacturers decisions
prevail.
Contact Us
If you have questions or comments regarding our policies, or if you have a problem with your shopping experience, please e-mail us at BlackwaterSportsB2B.com.
Phone: 1.303.484.3492
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